Trafera’s warranty, repair, and parts ordering services now in Incident IQ!
Incident IQ’s integration with Trafera enables districts to seamlessly incorporate Trafera’s device warranty claim services into ticketing and asset management workflows in Incident IQ. Agents in Incident IQ gain a singular experience working help desk tickets, submitting covered devices to Trafera for warranty repair, requesting parts for in-house repair, tracking the repair process, generating shipping labels, and reviewing real-time warranty coverage status.
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Devices under manufacturer warranty? Trafera is an Authorized Services Provider or Lenovo, HP, Acer, Asus, and Dell, meaning you can now manage your manufacturer warranties through Trafera’s Incident IQ integration!
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